Cancellation or suspension of your e-Relationship.com or AgentRecruiting.com
account can be made by contacting our customer service department during 9am- 6
pm EST at 800-851-8169. The account can only be cancelled or suspended by the
account holder and/or the person responsible for paying for the account with
their personal credit card. Cancellations and suspensions are only accepted
over the phone with a customer service representative and the account holder is
responsible for obtaining a cancellation or suspension number from the
customer service representative that cancels or suspends the account.
Cancellations and suspensions will not be accepted via e-mail, mail, voicemail
or fax since the account holder is responsible for obtaining a cancellation or
suspension number. The account holder is required to keep their cancellation or
suspension number as proof of cancellation or suspension and provide it in case
of any billing discrepancies. Once a cancellation or suspension is received we
will immediately remove the account holder’s billing information from our next
billing cycle. Our billing cycle is the 1st
business day of every month, however, members who pay through Paypal will have
their own independent billing date. For questions on your billing date you may
contact our billing department at 800-851-8169. No refunds will be issued for a
partial or unused portion of any month, even in cases when a cancellation or
suspension is received after the billing has occurred for the current month.
Upon request, we will gladly keep your account active for the remainder of the
paid month. In order to be removed from the coming month’s billing cycle,
cancellations or suspensions must be received by the last business day of the
month before 6 pm EST.
Yearly Subscriptions – Cancellation or
suspension of your e-Relationship.com or AgentRecruting.com account can be
accepted at any time during the year by contacting our customer service
department and following the producers listed above, however, no refunds will
be issued for any unused portion of the year for which the payment was
Refunds – Activation fees and
monthly/yearly subscription fees are non-refundable. For specific billing
questions regarding subscription fees, please contact the billing department at
800-851-8169 with your cancellation or suspension number.
Please note: Users have the option to
suspend accounts for up to 60 days, allowing them to rejoin the program with no
data lost. Suspended accounts will automatically be cancelled if the account is
not reactivated by the account holder within 60 days of the account suspension.
After an account has been cancelled, a reactivation fee will be charged to
reestablish the account. Additionally, upon re-activation, we are unable to
guarantee that the account data will still be available for any previously
cancelled account and after 60 days for any suspended account.